TERMS & CONDITIONS


To contact us please call Monday - Friday 9:00 a.m. - 6:00 p.m. at Phone : 0591-2497553 Mobile : 8057932584 or fax 0591-2497553. We are happy to help you.

Please note our head office & mailing address: SUPER FINE HANDICRAFTS, Old Ice Factory,Near Bilal Mosque,galshaheed,Moradabad-244001 (India) 

Our Terms & Conditions effective January 2011:

FIRST TIME CUSTOMERS: We are manufacturer & exporter of Indian Handicrafts.We are a wholesale company selling "to the trade only".

MINIMUM ORDER & REORDER: $6000.A Below Minimum fee of $150.00 applies to all orders below $3000.

We accept payment via L/C,D/P, WIRE TRANSFER

SHIPPING: Merchandise is FOB NHAVA SHEVA PORT,MUMBAI,INDIA or AS PER ORDER ORDER CONTRACT/PROFORMA INVOICE.

RE-CONSIGNED OR REFUSED SHIPMENTS: The customer is responsible for all additional freight charges on re-consigned shipments. All refused shipments are subject to a 30% restocking or as charge & freight charges both ways BY SEA. ACTUAL AIR FREIGHT BY AIR SHIPMENT bothways.

ORDER CANCELLATION: Orders are not considered canceled unless we receive written notice five (25) business days prior to ship date by SEA/AIR.

RETURNING MERCHANDISE: Contact our Export Department before returning merchandise. You MUST call within 10 days of receipt of merchandise to report damages, quality problems, or any other dissatisfaction. Unauthorized returns will be refused at our docks and returned to the sender. Returned merchandise may be subject to a 25% restocking fee.

LIMITED WARRANTY: SUPER FINE HANDICRAFTSTM warrants its products for against defects in materials and workmanship as per order contract & agreement with importer.

HANDCRAFTED PRODUCTS: Please remember that because many of our items are handmade, they will vary slightly in size and color. That is the beauty of a handmade product.

PRICES: Prices are subject to change without prior notice.

ALL RIGHTS RESERVED: Our product designs are protected under the laws of the India and Copyright Act. Any infringement will be vigorously prosecuted. Reproduction of any images, either electronic or printed, is strictly prohibited without written authorization of an Officer of the Corporation.

SFH does not assume liability for errors or omissions on our website. Prices and product information may change without notice.