FREQUENTLY ASKED QUESTIONS


General Questions about purchasing Product from SFHINDIA (SUPER FINE HANDICRAFTS,INDIA).

1. What should i do if i want to purchase a product/products from SUPER FINE HANDICRAFTS?
2. I want to buy product/products,will i receive quality productS ?
3. I want to receive SFH CD-ROM via Courier. What does this CD-ROM contain?
4. How will i receive my merchandise?
5. If I am not satisfied with the quality of product,can i return the product and will you return my money ?
6. What is Minimum Order Quantity SFH accept?
7. What are SFH Terms of Payment ?
8. I already have a sufficient number of vendors/suppliers. Why should I contact (SFH) SUPER FINE HANDICRAFTS ?
9. If I provide my own drawings & designs to SFH, Will SFH develop those designs for me ?How safe are my   designs with SFH?
10.How can i contact you ?
11.SFH says, I can save US $ 20,000 or More. Please tell me, How can i save $ 20,000? 
12.Please show me What Machinery SFH has. Please Click here.
13.What are the products SFH manufactureS & exports. Please show me details.

 

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General Questions about COMPANY.
1.Who is the CEO of SUPER FINE HANDICRAFTS ?
2.Who is the Manager of SFH ?
3.Whom should i contact to finalize my orders?
4.What is SFH Annual Sales Turn Over?
5.How many workers SFH has ?
6.Does SFH send Free Samples?
7.Is SFH Member of Export Promotion Council for Handicrafts, New Delhi ?
8.What should i do if i need more information about SFH?

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       General Questions about purchasing a product/products from SUPER FINE HANDICRAFTS.


1. What should i do if i want to purchase a product/products from SFH?

If you are interested to buy a products from SFH, Just e-mail/post/Fax  us the item number,
Description of the product and quantity.   As we receive your e-mail/post, we will reply you within
24 hours or 3 days or weekends whether the product sample  required by you is available  or not. If the product is available,
       

we will ask you to send us the manager's cheque or wire transfer of funds for the amount of product/products.          

If the product sample  is not available, we will inform you.         
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2.I want to buy product/products, will i receive quality product ?
SFH  gives you 100% guarantee of quality. Every product is checked by quality supervisor
prior to packaging.
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3. I want to receive SFH CD-ROM via Courier. What does this CD-ROM contain ?
This CD-ROM contains Photos of Products that SFH manufactures & export Worldwide.
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4. How will i receive my merchandise?
As per order contract BY SEA OR AIR.
.
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5. If I am not satisfied with the quality of product, can i return the product and will SFH return my money ?
No, SFH will not return your money back. We first send a counter Sample before starting production of Merchandise.  SFH makes two samples. SFH sends one counter sample to our buyer & keeps the second sample with us.        On receiving the confirmation from our buyer, we start production  according to sample approved by buyer.                                                

If  the merchandise you receive from us has any defect, you will have to inform us within 7 days on receiving our merchandise. Although, It never happens as we care a lot about quality.

On receiving the complaint from you our quality controller will review the product for defective results. If he finds any genuine complaint. We will take the matter seriously and will give you compensation. Or We will replace the product/products. We will send the replacement of merchandise in your next order consignment. 
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6.What is  Minimum Order Quantity SFH accepts ?
Minimum Order Quantity (MOQ) SFH accepts is 200 Pcs each product.
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7. What are SFH Terms of Payment ?
50% ADVANCE & BALANCE 50% AFTER SHIPMENT VIA TT OR 100% Irrevocable Letter of Credit. (L/C)
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8. I already have sufficient number of Vendors/Suppliers. Why should i contact SFH ?
If you have any problem with your existing Vendor/Supplier, If you are not receiving quality merchandise in time from your existing vendor, If your vendor is demanding high prices for his products.......Then You must contact SFH.
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9. If I provide my own designs & drawings to SFH, Will SFH develop those designs for me?
Yes! We will be pleased. We will develop new samples on receiving quantity & order  confirmation from you.
Your designs are 100% safe with SFH. 

10.How can i contact you ?
You can contact us via e-mail. Our E-mail address is   Or Drop us a letter M/S SUPER FINE HANDICRAFTS, NEAR BILAL MOSQUE,GALSHAHEED,MORADABAD-244001(INDIA)
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11.SFH says, I can save $ 20000 or More. Please tell me, How can i save $20,000 or More?
If you are purchasing any merchandise from your existing supplier, SFH offers you same merchandise at 20% Less ! Suppose you import US $ 100000.00 (one lac) merchandise in whole year. SFH will manufacture & supply you same merchandise at 20% Less. Thus You Save US $ 20,000.00  


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General Questions about Company

1.Who is the CEO of SUPER FINE HANDICRAFTS ?

MR. MOHD .SHAHID is the CEO of SUPER FINE HANDICRAFTS.
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2.Who is the Manager of SUPER FINE HANDICRAFTS?
Mrs. Seema Kauser is the Manager of SUPER FINE HANDICRAFTS. 
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3.Whom should i contact to finalize my orders ?
You contact Mr.Mohd Shahid (CEO) or Mrs Seema Kauser (Manager) to finalize your Orders. You can e-mail him Click here.  
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4.What is SFH Annual Sales Turn Over?
US $ 1.5 Million Dollars + other sister concern companies US $ 3 Million Dollars.
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5.How many workers SFH has ?
10 Management Team + 20 Workers+(100 Hired as per requirements).
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6.Does SFH send Free Samples ?
Sorry ! SFH does not send Free Samples to new Buyers. You can visit SFH Showroom on your next Visit to India (appointment only ).

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7.
Is SFH Member of EPCH, New Delhi?
Yes !
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8.What should i do if i need more information about SUPER FINE HANDICRAFTS ?
Contact us via e-mail.Send e-mail to:   for general enquiry.

To contact Mr. Shahid (CEO) directly, Please e-mail Mr.Shahid : Click here to send E-mail to Mr. Shahid
Mohd. Shahid
Mr. Mohd. Shahid (CEO)

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Thanks. 



SUPER FINE HANDICRAFTS


Ebica International Exports
(A subsidary company of SFH )